FAQ

1. What products do you offer? Smell of Arabia specializes in perfumes, incense, and itar. Our diverse range includes Home Essentials, Incense Burners, Perfumes/Hair Khamria, and Afghani Oil (Hair).

2. Are your products authentic? Yes, all our products are sourced directly from renowned brands such as Al Jassar Perfumes, Bakhour, Dkhan, Gissah, and IBRAHIM ALQURASHI. We guarantee authenticity and the highest quality.

3. How can I choose the right fragrance for me? Our website provides detailed descriptions and notes for each product to help you make an informed choice. If you need personalized recommendations, feel free to contact our customer support team for assistance.

4. Do you offer international shipping? Yes, we do! Smell of Arabia ships internationally. Shipping costs and delivery times may vary based on your location. You can find more information during the checkout process.

5. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Your payment information is encrypted and secure.

6. Can I return or exchange a product? Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, please contact our customer support within 30 days of receiving your order for instructions on returns or exchanges.

7. How can I track my order? Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log into your account on our website to check the status of your order.

8. Are your products cruelty-free? Yes, we are committed to offering cruelty-free products. None of our products are tested on animals, and we prioritize ethical sourcing and production practices.

9. Do you offer gift wrapping services? Yes, we offer gift wrapping services for a small additional fee. You can select the gift wrapping option during the checkout process and add a personalized message to your recipient.

10. How can I contact customer support? You can reach our customer support team via email at support@smellofarabia.com or by phone at +1 (555) 123-4567. Our support team is available during business hours to assist you with any inquiries or concerns.

Feel free to contact us if you have any other questions or if there's anything else we can assist you with. Thank you for choosing Smell of Arabia!